Terms of use

Last updated: 16 October 2026

These terms govern your use of Profitand (website and apps) and the purchase of surprise bags. By creating an account or making a purchase, you accept them.

1. Who we are

Profitand is a service of CLOUDIFY CONSULTING S.L.U., tax number L-716939-P, Carretera de la Peguera, 30, AD600 Sant Julià de Lòria (Andorra). Contact: hola@profitand.ad.

2. The service

Profitand lets you buy surprise bags of good-quality food that partner shops haven't sold during the day, at a reduced price. Cloudify Consulting buys the bags from the shop and sells them to you: we are the seller and are responsible to you for the purchase. The shop prepares the bag and hands it over at its premises.

3. Account

• You must be 16 or over. Minors need their parents' or guardians' permission to buy.
• The information you give us must be accurate. Your account is personal: don't share it.
• You can delete your account at any time under Profile › Settings.

4. What's in the bag

• The contents are a surprise and depend on what's left that day. The description is a guide only.
• The real value of the products is at least double the price you pay.
• Allergens: each bag lists the allergens it may contain, as declared by the shop. Because contents vary, if you have a serious allergy or intolerance, always check with the shop before taking it. You can refuse the bag in the shop if it contains something you can't eat; in that case we'll refund you.
• Products may be close to their best-before date, but have never passed their use-by date.

5. Prices and payment

• Prices include IGI.
• You pay in the app by card (with 3D Secure verification) or using the methods shown. We never store your full card details.
• Your reservation is held for 10 minutes while payment is completed; otherwise it's released.
• You can use credit (from referrals or promotions) and promo codes under their terms.

6. Pickup

• Collect your bag during the pickup window shown, by presenting your order's QR code.
• If you don't collect it during the window, the bag is considered delivered and is not refunded, as the shop has prepared it and the food can't be resold.

7. Cancellations and refunds

• You can cancel up to 2 hours before the pickup window starts. We automatically refund your card and return any credit to your account.
• If the shop cancels, you'll receive a full refund automatically.
• If there's a problem with your bag (not as described, spoiled product, etc.), email us within 24 hours at hola@profitand.ad with your order number and, if possible, a photo. We'll review it and refund you where appropriate.
• Right of withdrawal: under consumer protection law, it doesn't apply to goods that deteriorate or expire rapidly, such as food bags. This doesn't affect your rights if a product is faulty.
• Card refunds may take a few days to appear, depending on your bank.

8. Referrals, credit and promotions

• When a friend signs up with your code and makes their first purchase, you each receive the credit shown in the app.
• Credit can't be exchanged for cash or transferred. It may expire if the promotion says so.
• The "free first bag" is for the first people to sign up, up to the maximum amount shown.
• We detect and cancel abuse (fake accounts, self-referrals, mass uncollected reservations). In such cases we may remove credit and suspend the account.

9. Acceptable use

You may not use Profitand for unlawful purposes, attempt unauthorised access to systems or data, automate reservations, resell bags or post false or offensive reviews. We may moderate reviews and suspend accounts that breach these terms.

10. Liability

We are responsible for the sale of the bag in accordance with the law. The shop is responsible for the handling, storage and food safety of the products. We are not liable for damage arising from use of the app contrary to these terms or for service interruptions due to causes beyond our control, although we'll do our best to prevent them.

11. Intellectual property

The Profitand brand, design and software belong to Cloudify Consulting S.L.U. or its licensors.

12. Changes

We may change these terms; we'll give you advance notice of significant changes. Purchases already made are governed by the terms in force at the time of purchase.

13. Governing law and complaints

These terms are governed by Andorran law. For any complaint, email hola@profitand.ad; you can also contact the consumer affairs service of the Government of Andorra. The courts of the Principality of Andorra have jurisdiction, without prejudice to your rights under consumer law.