Help & contact
We're a small local team. We reply quickly.
Write to us and include your order number if you have one:
hola@profitand.adWe reply Monday to Saturday, 9am to 8pm.
FAQ
What's in a surprise bag?
Good-quality food the shop didn't sell today. The contents change every day; the real value is always at least double what you pay.
How do I collect it?
Go to the shop during the pickup window and show your order's QR code. The staff scan it and you're done.
Can I cancel?
Yes, up to 2 hours before the pickup window starts. We automatically refund your card and return any credit to your account.
What if the shop cancels or the bag isn't right?
If the shop cancels, you're refunded automatically. If something's wrong with your bag, email us within 24 hours and we'll sort it out.
I have allergies. What should I do?
Each bag lists the allergens it may contain. Because the contents are a surprise, if you have a serious allergy always check with the shop before taking it.
How do I download or delete my data?
Go to Profile › Settings to download all your data or delete your account in one click.
I run a shop. How do I join?
Head to the For businesses section and sign up in under 5 minutes. It's free and there's no commission for the first month.